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A Client Teaches Me How to be a Better Realtor

I’m always learning how to be a better Realtor.

Updated Spanish-style North Kona REO (MLS#233687) under $250,000.

A client recently told me he wanted to pay cash for a house. Since he owns his condo on the mainland, he thought he could ask his bank to lend him $250K to buy property, and then repay the bank when he sells his condo.

During our first conversation, the client didn’t like that I told him he should first speak to a lender, and that what he was talking about was not, in fact, a cash transaction. Some buyers think they will borrow money on the mainland, come here and find a property, and purchase it with cash. They don’t understand that it’s not a cash purchase because the cash is subject to financing. In this case, the buyer would first have to qualify for a mortgage…so he hung up on me!

About four hours later, he called me again. This time, we had a different conversation. I saw the mistake I had made when I first spoke to him. Rather than be direct and say “this is the way it is,” I softened my tone and presented his options as questions. How would you feel if . . . ? Would you consider . . .? It was less confrontational, and he could hear me. And now, he’s working on getting a loan!

Let me know if you too find financing options confusing.  I’m always happy to help buyers understand the real estate buying process so they can make the best and strongest offer for their purchase in Hawaii.

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Beth Thoma Robinson R(S)

September 27, 2010

Lucy, thanks for this story, I too learned something!

Beth Thoma Robinson R(S)

September 27, 2010

Lucy, thanks for this story, I too learned something!

Lucy

September 27, 2010

Aloha Beth – he’s still teaching me LOL

Lucy

September 27, 2010

Aloha Beth – he’s still teaching me LOL

Jana Kaholoa'a

September 27, 2010

Thanks Lucy, this was great advice. I know what you mean, we get so caught up in our everyday real estate business that we sometimes forget to consider what our clients perceive.

Jana Kaholoa'a

September 27, 2010

Thanks Lucy, this was great advice. I know what you mean, we get so caught up in our everyday real estate business that we sometimes forget to consider what our clients perceive.

Katie Minkus, R(BIC)

September 28, 2010

Aloha Lucy – you are such an inspiration!!!! I love your commitment to professional and personal growth and your willingness to share it with us, so we can ALL learn how to be better Realtors! Thank you!!!

Katie Minkus, R(BIC)

September 28, 2010

Aloha Lucy – you are such an inspiration!!!! I love your commitment to professional and personal growth and your willingness to share it with us, so we can ALL learn how to be better Realtors! Thank you!!!

Lucy

September 28, 2010

Aloha Jana – you got it!

Lucy

September 28, 2010

Aloha Jana – you got it!

Lucy

September 28, 2010

Mahalo Katie for your recognition. It is appreciated.

Lucy

September 28, 2010

Mahalo Katie for your recognition. It is appreciated.

kathyawai

September 29, 2010

Aloha Lucy – there are definately various approaches when discussing how a property will be paid for and many clients need to be educated in that area. It’s up to us to provide information and options. Good story; glad he called back!

Kathy Awai

kathyawai

September 29, 2010

Aloha Lucy – there are definately various approaches when discussing how a property will be paid for and many clients need to be educated in that area. It’s up to us to provide information and options. Good story; glad he called back!

Kathy Awai

Lucy

September 30, 2010

Mahalo for your insight, Kathy

Lucy

September 30, 2010

Mahalo for your insight, Kathy

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September 18, 2011

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September 18, 2011

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